Refund policy
WEAR WHAT YOU FEEL – RETURNS / REFUND POLICY
Last updated: March 2026
This Returns / Refund Policy applies to purchases made from the Wear What You Feel website and forms part of your overall purchase terms. It explains when returns, exchanges, refunds, and remedies are available, and how they are processed.
In this policy, WWYF, we, us and our means WEAR WHAT YOU FEEL PTY LTD (ABN 37 688 135 097 / ACN 688 135 097).
1. Australian Consumer Law
Nothing in this Returns / Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund, compensation, or other remedy where required by law, including where goods are faulty, not of acceptable quality, not fit for purpose, or do not match their description or sample.
2. Change-of-mind returns
Subject always to your rights under the Australian Consumer Law, we may accept change-of-mind returns for full-priced items within 14 days of delivery. To be eligible for a change-of-mind return:
- the item must be unworn, unwashed, unused, and in original condition;
- all original tags must remain attached;
- the item must not be marked Final Sale;
- the return request must comply with any reasonable process requirements notified by us; and
- the item must be returned to us in accordance with this policy.
We reserve the right to refuse a change-of-mind return that does not satisfy these requirements.
3. Final Sale items
Items purchased on sale, discount, clearance, markdown, promotional terms, or otherwise marked Final Sale may not be returned for change of mind, unless the item is faulty or you otherwise have a non-excludable right under law.
4. Exchanges
We may offer exchanges for eligible returned items, subject to stock availability. If the requested replacement item, size, colour, or variant is unavailable, we may instead provide a refund to the original payment method, unless otherwise required by law. We do not guarantee that exchange stock will remain available while a return is in transit or under review.
5. Faulty items and consumer guarantee claims
If you believe an item is faulty or does not comply with the Australian Consumer Law, please contact us as soon as reasonably practicable. To assess the issue, we may request reasonable supporting information, including:
- your order number;
- a description of the issue;
- photographs or video of the item; and
- any other information reasonably required to evaluate the claim.
Where reasonably necessary and not prohibited by law, we may require the item to be returned, inspected, assessed, or made available for review before determining the appropriate remedy. If the item is found to be faulty or otherwise does not comply with the Australian Consumer Law, we will provide a remedy as required by law, which may include repair, replacement, refund, compensation, or another appropriate remedy.
6. Return shipping costs
Unless otherwise required by law:
- customers are responsible for return shipping costs for change-of-mind returns and exchanges; and
- original shipping charges are not refundable for change-of-mind returns.
If a return is accepted because the item is faulty or because we are otherwise required to provide a remedy under law, we will deal with shipping costs in accordance with our legal obligations and the circumstances of the claim.
7. How to request a return
To request a return, exchange, or refund, you must contact us and provide:
- your order number;
- the item(s) you wish to return;
- whether you are requesting a refund or exchange; and
- where relevant, details of the issue and supporting photographs.
We may provide you with further return instructions, including return authorisation details, packaging instructions, or the return address. Returns that are sent without sufficient identifying information may be delayed, refused, or returned to sender.
8. Condition of returned items
Returned items should be packaged securely to avoid damage in transit. We may reject or reduce a return outcome to the extent permitted by law where an item returned for change of mind:
- has been worn, washed, used, altered, damaged, or soiled;
- is missing tags, packaging, or components;
- is returned in a condition inconsistent with this policy; or
- is otherwise not eligible for return.
This clause does not limit any rights you may have under the Australian Consumer Law.
9. Refund method and timing
Approved refunds will be issued to the original payment method only, unless otherwise required by law. Once approved by us, refunds are generally processed within 5 to 10 business days. The time taken for funds to appear in your account may depend on your bank, card issuer, or payment provider. We are not responsible for delays caused by third-party financial institutions or payment platforms after the refund has been processed by us.
10. Incorrect, incomplete, or non-compliant returns
If you send us a return that is not eligible under this policy, or does not include sufficient information for us to identify and assess it, we may:
- reject the return;
- hold the item pending further information from you;
- return the item to you at your cost; or
- otherwise deal with the item as reasonably necessary in the circumstances, subject to law.
11. Gift cards and store credit
Unless required by law or expressly stated otherwise:
- gift cards are not refundable;
- store credit is not redeemable for cash; and
- gift cards and store credit cannot be returned for a cash refund merely because of change of mind.
Nothing in this clause affects any rights you may have under applicable law.
12. Return address
Unless otherwise notified by us in writing, returns should be sent to:
Wear What You Feel
32-36 Maddox Street
Alexandria NSW 2015
Australia
13. Contact us
For return, exchange, refund, or faulty item enquiries, please contact: letschat@wearwhatyoufeel.com.au