Shipping policy

WEAR WHAT YOU FEEL – SHIPPING POLICY

Last updated: March 2026

This Shipping Policy applies to purchases made from the Wear What You Feel website. It explains how orders are processed, dispatched, delivered, and handled for shipping purposes.

In this policy, WWYF, we, us and our means WEAR WHAT YOU FEEL PTY LTD (ABN 37 688 135 097 / ACN 688 135 097).

1. Order processing

We aim to process orders within 1 to 3 business days, excluding weekends, public holidays, and peak launch periods. Processing times are estimates only and may vary due to order volume, stock availability, payment verification, fraud screening, launch periods, public holidays, operational constraints, or events outside our reasonable control. Orders are not processed, dispatched, or delivered on weekends or public holidays unless we state otherwise.

2. Shipping carrier

Orders are shipped using Australia Post, unless we notify you otherwise. We may use alternative carriers, delivery partners, fulfilment providers, or service arrangements where reasonably necessary for operational, destination, safety, or logistics reasons.

3. Shipping destinations

We currently offer shipping:

  • within Australia; and
  • internationally to selected destinations.

We may change destination availability, suspend shipping to particular locations, or refuse shipment to particular countries, regions, addresses, persons, freight forwarders, or destinations where we reasonably consider it necessary to do so for legal, customs, sanctions, export control, fraud prevention, carrier, operational, or risk management reasons.

4. Shipping options and charges

Unless otherwise stated on our website at checkout:

Australia

  • Standard Shipping – $10 AUD
    Estimated delivery: 3 to 7 business days
  • Express Shipping – $15 AUD
    Estimated delivery: 1 to 3 business days
  • Free Standard Shipping on orders over $200 AUD

International

  • Flat Rate Shipping – $100 AUD
    Estimated delivery: 7 to 14 business days

Shipping charges, thresholds, methods, estimated delivery windows, destination availability, and carrier options may change at any time before order acceptance.

5. Delivery estimates

All shipping and delivery timeframes are estimates only and are not guaranteed.

Delivery timeframes may be affected by:

  • carrier delays;
  • weather events;
  • customs processing;
  • public holidays;
  • industrial action;
  • peak periods and launch periods;
  • system outages;
  • local delivery conditions;
  • incorrect or incomplete address information; and
  • events outside our reasonable control.

Once an order has been dispatched and tracking information has been provided, delivery is managed by the relevant carrier, subject to your rights under applicable law.

6. Order acceptance and dispatch

Placing an order does not guarantee dispatch. Orders are accepted only in accordance with our Website Terms of Service. We may delay, refuse, or cancel dispatch where reasonably necessary, including because of:

  • stock unavailability or overselling;
  • payment authorisation or settlement issues;
  • suspected fraud or suspicious transaction activity;
  • shipping restrictions or destination issues;
  • legal, customs, sanctions, or export control concerns;
  • incorrect, incomplete, or unverifiable customer information; or
  • other operational or legal necessity.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled product(s), subject to any lawful deductions expressly permitted under our terms or policies.

7. Tracking

Where tracking is available, we will provide tracking details after dispatch.

Tracking updates are provided by the relevant carrier and may not update immediately or continuously. We are not responsible for delays or inaccuracies in third-party tracking systems.

8. Delivery address and customer responsibility

You are responsible for ensuring that the delivery address, contact details, and any delivery instructions provided by you are accurate, complete, and current. If you provide incorrect, incomplete, insecure, or inaccessible delivery information, you may be responsible for any resulting delay, failed delivery, re-delivery fee, storage fee, return fee, loss, damage, or other reasonable costs incurred by us or the carrier. We are not responsible for delivery issues arising from incorrect or incomplete information supplied by you.

9. Risk and title

Title to physical goods passes to you when we receive payment in full for those goods. Risk in physical goods passes to you on delivery to the delivery address or collection point nominated by you, subject to any non-excludable rights you may have under law.

10. Authority to leave and safe delivery

If you authorise a parcel to be left unattended, redirected, or delivered in accordance with carrier instructions or delivery preferences selected by you, delivery may be treated as completed once the parcel is left or delivered in accordance with those instructions, subject to applicable law. You are responsible for ensuring that any location nominated for unattended delivery is secure and appropriate.

11. International orders, customs, duties, and taxes

Unless expressly stated otherwise at checkout, international orders are sold on a delivery duty unpaid basis. For international orders, you are responsible for:

  • import duties;
  • customs charges;
  • brokerage fees;
  • VAT, GST, sales taxes, or similar destination-country taxes; and
  • any other destination-country fees or charges imposed in connection with import or delivery.

You are also responsible for ensuring that the products you order may lawfully be imported into the destination country and that you comply with all destination-country laws, restrictions, permits, and requirements.

12. Customs delays, refusals, and returned international shipments

International shipments may be delayed, opened, inspected, held, refused, confiscated, destroyed, or otherwise dealt with by customs authorities, border agencies, local regulators, or carriers. To the maximum extent permitted by law, we are not responsible for those actions or for delays arising from those actions. If an international shipment is returned to us, rejected, abandoned, destroyed, or not delivered because:

  • you provided an incorrect or incomplete address;
  • you failed to pay duties, taxes, or customs charges;
  • you failed to provide information requested by customs or the carrier;
  • delivery was refused or the parcel was unclaimed; or
  • the shipment could not lawfully be completed for reasons attributable to you,

then, to the maximum extent permitted by law, we may refund the purchase price paid less:

  • the original shipping charge;
  • return shipping costs;
  • customs charges;
  • handling charges;
  • carrier fees; and
  • any other reasonable third-party costs actually incurred by us in connection with the failed delivery or return.

If the goods are not returned to us, including where they are destroyed, abandoned, confiscated, or otherwise not recoverable, we may be unable to provide a refund. Nothing in this policy limits any non-excludable rights you may have under applicable law.

13. Delayed, lost, or damaged parcels

If your parcel appears to be delayed, lost, or arrives damaged, please contact us as soon as reasonably practicable. We may ask you to provide:

  • your order number;
  • tracking details;
  • photographs of packaging and contents;
  • a description of the issue; and
  • any other information reasonably required to assist us to investigate with the carrier.

We may assist with carrier enquiries or claims where reasonably appropriate, but outcomes may depend on carrier processes, the circumstances of delivery, and your rights under applicable law.

14. Split shipments and partial fulfilment

Where reasonably necessary for operational reasons, we may ship orders in separate consignments or partially fulfil an order. If we do so, we will use reasonable efforts to notify you where practicable.

15. Shipping restrictions and refusal rights

We may refuse, suspend, or cancel shipment or delivery where we reasonably consider it necessary to:

  • comply with law, sanctions, export controls, customs rules, or carrier requirements;
  • prevent fraud, abuse, unlawful activity, or unauthorised resale;
  • protect WWYF, our customers, our systems, our service providers, or third parties; or
  • preserve operational integrity and delivery capability.

Any action we take under this clause will be proportionate and limited to what we reasonably consider necessary in the circumstances.

16. Contact us

For shipping enquiries, please contact: letschat@wearwhatyoufeel.com.au